Refund and Returns Policy

At Womens.com.pk, we strive to ensure customer satisfaction with every purchase. However, if you are unhappy with your order, we offer a hassle-free return process.

1. Eligibility for Returns:

• Items can be returned within 7 days of receiving the product.
• The item must be unused, undamaged, and in original packaging with tags intact.

2. Return Process:

• To initiate a return, email or phone our customer support team with your order details and reason for return.
• Once your return request is approved, you will receive instructions to return the product to us.

3. Refunds:

• After receiving the returned product and verifying its condition, we will process your refund within 5-7 business days.
• Refunds will be issued to your original payment method or as store credit, based on your preference.

4. Exchange Policy:

• If you wish to exchange an item, follow the return process and place a new order for the desired item.

5. Shipping Costs for Returns:

• The customer will bear return shipping costs unless the product received is defective or incorrect.

Valid reasons to return an item

1. The delivered product is damaged (i.e., physically destroyed or broken) / defective (e.g., unable to switch on).
2. The delivered product is incomplete (i.e., missing items and/or accessories).
3. The delivered product is incorrect (i.e., wrong product/size/color, fake item, or expired).
4. The delivered product does not match the product description or picture (i.e., the product is not as advertised).
5. The delivered product does not fit. (i.e., size is unsuitable)

Please note that certain items marked as non-returnable on the product page are not eligible for return. For more information, view the complete list of non-returnable items.

1.1 All buyers of the products sold through the Womens.com.pk website and marketplace (the “Buyers”) shall be bound by this Buyer Policy in addition to other terms and conditions of use of Womens.com.pk, as well as the Terms of Use mentioned in this Buyer Policy.

1.2 We have focused on providing the best and most transparent environment for our customers’ shopping needs. This Buyer Policy guarantees that Womens.com.pk works safely, securely, and in an orderly manner to the benefit of all customers.

2.1 Buyers shall comply with the following rules:

Offer real data when creating an account, ordering, or participating in any transactions or communication within the platform.

Do not use scams or attempts to abuse any of the services, coupons, or offers offered on the site. Always stay polite when dealing with sellers, customer support, or other users, and in turn, use polite language.

It is unlawful to infringe copyright laws or to buy/sell banned products. Orders should be paid for as soon as they are purchased on the website.

2.2 If a Buyer fails to comply with the rules:

Womens.com.pk reserves the right to take any one or more of the following actions without prior notice:

If the Buyer has initiated a transaction on the Womens.com.pk platform, the Seller can suspend, cancel, terminate, block, or reverse the transaction.

Delete any aspect of the platform created, operated, managed, or controlled by the Buyer that contains features, messages, or content as provided by the Buyer.

Temporarily or permanently limit, suspend, or terminate the buyer’s use of the Womens.com.pk account. If the misconduct occurs and affects the entire platform, sellers or other users take legal action to correct the buyer’s behavior.

Many people enjoy using our services, so we are doing our best to provide them with a secure and non-biased environment. These policies should be followed to the letter; otherwise, serious action will be taken to protect the reputation of womens.com.pk.

1. Product Condition

The product cannot even be used, worn, or washed—in other words, it cannot have any signs of use, damage, or defects. Clothing accessories can be worn to ensure they are the right fit but cannot be worn before the event. If Women.com.pk receives back a product in an unacceptable condition, it retains the right to send it right back to the sender.

2. Tags and Accessories

Products for return should not be modified or adjusted in any way from a new or unused state and need to include all accompanying tags and manuals.

3. Packaging Requirements

This implies that the product must be returned with its original manufacturer’s packing and/or box provided. If it arrived with another layer of Womens.com.pk packaging, it has to be returned similarly with the return shipping label placed on it.

Dear store owners, we kindly request you not stick tape or stickers on the manufacturer’s box to avoid damaging it.

4. Controls—Order and Tracking Information

It is also worth mentioning that while shipping your return package, you must label it with your order number and return track number; this helps in averting some troubles associated with the return and losing valuable time in processing the request.